Novelamax Novelamax

Privacy Policy

Last updated: 26 July 2026

NovelaMax ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share and safeguard your personal information when you visit our website, use our apps, or otherwise engage with our streaming services (collectively, the "Service").

1. Information We Collect

We collect information that you provide directly, information collected automatically through your interaction with the Service, and information from third-party sources.

a) Account and Profile Data

When you register, we collect your name, email address, password, and optionally your profile picture. If you sign up using a social media account, we may receive certain profile information from that platform with your consent.

b) Usage and Device Data

We automatically collect data about how you interact with the Service. This includes your IP address, device type, operating system, browser type, pages visited, content watched, watch time, and crash logs. We use cookies and similar technologies to recognise your browser and to analyse trends.

c) Payment Information

If you make a purchase, our payment processors collect your payment card details and billing address. NovelaMax does not store full credit card numbers on its servers.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain and improve the Service, including personalised recommendations.
  • To process transactions and send related communications.
  • To communicate with you about updates, security alerts, and support requests.
  • To monitor and analyse usage patterns and trends to enhance user experience.
  • To enforce our Terms of Service and protect the rights and safety of our users and the public.
  • To comply with legal obligations and respond to lawful requests from public authorities.

3. Cookies and Tracking Technologies

We use cookies and similar tracking tools to remember your preferences, keep you signed in, and gather analytics. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service. We also use third-party analytics providers like Google Analytics, which may collect data according to their own privacy policies.

4. Sharing and Disclosure

We do not sell your personal information. We may share data in the following circumstances:

  • Service Providers: We engage trusted third parties to perform functions on our behalf, such as hosting, payment processing, email delivery, and customer support.
  • Legal Compliance: We may disclose information if required by law, regulation, or legal process, or to protect the rights, property, or safety of NovelaMax, our users, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the deal.
  • With Your Consent: We will share your information for any other purpose only with your explicit consent.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need the data, we securely delete or anonymise it.

6. Security

We implement administrative, technical, and physical safeguards designed to protect your information against accidental or unlawful destruction, loss, alteration, and unauthorised disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. International Transfers

NovelaMax operates globally, and your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

8. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, delete, or port your information, and the right to object to or restrict certain processing. You can exercise these rights by contacting us at privacy@novelamax.co.ke. We will respond to your request in accordance with applicable law.

9. Children's Privacy

The Service is not directed at children under 13, and we do not knowingly collect personal information from them. If we become aware that we have inadvertently collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to our Data Protection Officer at privacy@novelamax.com or visit the Contact page.